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Top 6 Chatbot Trends To Look Out For In 2023
Your business has been thriving and now you are eager to find a way to improve your customer service?
A chatbot maybe your answer!!
Chatbots have been ruling over business communication industry for the last couple of years. They are becoming an integral part of communication between customers and businesses.
![](https://blog.onetikk.org/wp-content/uploads/2023/05/chatbot-g18d8772c5_640.jpg)
What is a Chatbot?
Chatbot is a computer program designed to simulate conversation with human users, especially over the internet.
Chatbots are used industries like travel, finance or eCommerce which have a high volume of customer interactions. Here are some stats about usage of chatbots across various industries.
- Real estate -28%
- Travel - 16%
- Education- 14%
- Healthcare- 10%
- Finance-5%
Chatbots are becoming inevitable part of businesses. By 2027, chatbots will become primary customer service channel. Let's jump into some incredible chatbot trends for 2023.
- Voice-enabled Chatbots: Technology used in voice-enabled assistants like Alexa will be adopted by chatbots. This will improve user experience and customer satisfaction in the long run.
- Conversational AI chatbots: Messaging platforms can use messaging services to place orders and complete purchases.
- Customer Behavior Prediction: Helpful in collecting customer insights and improve the customer experience by predicting and monitoring their behavior.
- Real-time Insights to Customers: Businesses can deliver important information and notifications to customers instantly.
- Personalization: With personalized recommendations, businesses can fulfill this expectation at scale.
- Specialized AI chatbots: AI chatbots targeted toward specific sectors like travel or healthcare will get greater acceptance in the coming time.
Final thoughts on Chatbot Trends
We are moving towards a well connected and developed world. Chatbots are getting more recognition across different industries as a primary customer interaction tool. By 2024, the global chatbot market is expected to reach $994 million. The chatbot industry is here to stay and will increase the customer base and retain existing customers.